Annual Reports

 

Australian Consumer Law

ACL guides were developed by national, state and territory consumer protection agencies, aim to help businesses clarify their rights and obligations when problems arise.

The ACL is Australia’s national consumer law, which replaced previous consumer protection laws in the Commonwealth, states and territories in 2011. It applies at the Commonwealth level and in each state and territory.

The guides cover key aspects of the law such as refunds and sales practices, focusing on issues where:

  • industry bodies have asked for more detailed guidance for business
  • consumers frequently report problems to national, state and territory consumer protection agencies.

Guides:
1. Consumer Guarantees - pdf
2. Sales Practices - pdf
3. Avoiding Unfair Business Practices - pdf 
4. Unfair Contract Terms - pdf
5. Motor Vehicles Sales and Repairs - pdf
6. Electrical and Whitegoods - pdf
7. Personal Services - pdf
8. Rental Cars - pdf
9. Travel and Accommodation - pdf
10. Consumer Product Safety - pdf 

 

Business Tenancies

 

Consumer Affairs

 

Fact Sheets

 

 

Newsletters

2013
 
  • Issue 01  - pdf 
2011
2009

2008

 

Policies

  • Compliance and Enforcement  - pdf | word

  

Poster

(Contact us for printed copies)

 

Product Safety

The Australian Competition and Consumer Commission administer and is the sole regulator for product safety in the Nothern Territory. Visit their website at www.productsafety.gov.au

 
 

Residential Tenancies

 Many of these documents are in PDF format. Download free Adobe Acrobat Reader here