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 Posts ‭[3]‬


 Posts ‭[2]‬

June 01
Considering purchasing a Solar System?

With the dry season here and plenty of sunshine many Northern Territory property owners are considering purchasing solar panels, to generate clean power and help reduce energy bills.

To make the best choice, you need to understand what you are signing up to. Carefully research the products and suppliers before signing a contract.
Some systems can be expensive and any problems with installation or repairs can add significant extra cost. 
Have a look at the Consumer Guide to Buying Household Solar Panels on the Clean Energy Council website for some useful tips.
If you have a problem with your solar panels or the installation contact NT Consumer Affairs for some good advice on 1800 019 319.

May 17
NT Consumer Affairs in Alice Springs now has a new location
If you would like to visit the NT Consumer Affairs office in Alice Springs in person, the new location of our office is:
Ground floor, Green Well Building, 50 Bath Street, Alice Springs NT 0870

PO Box 1745, Alice Springs NT 0871
Telephone: 1800 019 319
Fax number: (08) 8951 8533
April 19
Australian Consumer Law Review Final Report

Consumer Affairs Australia and New Zealand (CAANZ), a body made up of consumer affairs officials across Australia, has delivered its final report on the Australian Consumer Law (ACL) review to Commonwealth, state and territory consumer affairs Ministers.


CAANZ proposes a change of 19 proposed legislative reforms as seen here​

April 03
Holiday Travel Advice

​NT Consumer Affairs wants you to have a holiday in the true sense of the word

Holidays are an event most families look forward to each year, however booking unreliable travel and accommodation can leave you stranded and out of pocket.
Consumer Affairs Commissioner Gary Clements is encouraging travellers to book carefully this Easter to avoid a holiday disaster. 
More information Here

March 15
A new guide about renting in the Northern Territory
A new renting guide is now available for download.  The guide provides landlords and tenants an overview of their rights and responsibilities under the Northern Territory Residential Tenancies Act.
The revised guide includes recent changes following the commencement of the Northern Territory Civil and Administrative Tribunal (NTCAT) and other recent changes to the Act.
A link to the guide can be found here
February 20
Extension of Ban on Decorative Alcohol Fuelled Burners in the NT

The sale of these burners were banned by the NT Government on 23 December 2016 for a 60 day period to ensure Territorians were protected from these potentially dangerous goods.
This previous interim ban has now been extended for a further 30 days to allow the Commonwealth to further assess whether these items should be permanently banned nationally.
Retailers and online traders based in the Northern Territory must ensure these products remain off shelves and online catalogues and ensure they are not offered for sale. There are tough penalties for selling banned products with individuals facing a maximum fine of $220,000 and corporations facing a maximum fine of $1.1 Million.
NT consumers who have an ethanol-fuelled burner in their home should stop using it immediately.
In most cases, if these products are determined to be unsafe and are permanently banned, they will be able to be returned to the retailer for a full refund.
Reports of ongoing sales of these items or general enquiries should be reported to the Australian Competition and Consumer Commission through their Product Safety website at or by phoning 1300 302 502.
A copy of the signed ban notice can be found here
January 31
Romance Scams

​NT Consumer Affairs is warning consumers to be vigilant when engaging with strangers online around Valentine’s Day.

Data from the Australian Consumer and Competition Commission’s Scamwatch service shows that Australians lost almost $10 million to romance scams in February last year, the highest of any month.

Dating and romance scams are generally quite under-reported, but it is the category with the highest amount of financial loss: more than $24.3 million was lost to romance scammers in 2016.

Most romance scams are carried out via the internet, social networking sites as well as email.

Scammers will groom vulnerable people into trusting them, and will eventually ask for money due to a personal problem, some as a misfortune for which they need financial support.

Follow these tips to help you stay safe from online romance scams:

• Be open to the idea that scammers are prevalent online.

• Be wary of anyone who asks you for money. This could happen within days or years of meeting someone online. Never transfer money via direct deposit, money order or international transfer.

• Do a reverse image search of the person’s profile picture. You can do this through Google images by clicking on the camera icon on the desktop version of the site’s search bar. This can help you identify if the image has been taken from someone else, or belongs to a few people with different names.

• Be careful about the amount of personal information you share. Avoid sharing compromising material, which scammers can use to blackmail you.

• If you agree to meet someone in person, make sure you let your family and friends know where you will be going.

For more information, go to our Romance Scams Fact Sheet.