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Department of the Attorney-General and Justice - NT Consumer Affairs > News and Events

 Content Editor ‭[2]‬


 Content Editor ‭[1]‬

October 15
Heavy penalties apply for misleading alcohol prices

​Heavy penalties apply for misleading consumers about alcohol prices.

This media release includes a list that shows a broad example of a number of beers with the minimum price that they can be sold for under the new legislation. It should be noted that these prices are not indicative of what the actual retail prices are.  There are a number of factors that influence the sale price of alcohol including taxes, the price the retailer pays, transport costs, loyalty schemes and a range of other costs incurred by running a business.  Consumers should refer to what they paid for alcohol prior to 1 October and what they pay now. 

 Please refer to the full media release, found here, for further information.

October 09
Reverse the Threat of Cybercrime!

This week is Stay Smart Online Week 2018 with the theme being ‘Reverse the Threat’.  The theme’s aim is to make people more aware of how they can protect themselves online and reverse the threat of cybercrime. Cybercrime impacts everyone from major corporations down to individuals.  Everyone probably knows someone that has been impacted; over 6 million Australian adults were impacted by cybercrime in 2017.  You can find more information on how to protect yourselves, your families  and your business by following some simple steps in the information that can be found here: 

More information can be found on our Scams page under Publications.
May 21
Stop and Check:  is this for real?

This Scams Awareness Week, which runs from 21–25 May 2018, Australians are urged to be on the lookout for threat-based impersonation scams by taking a moment to ‘Stop and check: is this for real?’

In these scams, scammers might call or email you and pretend to be from a government agency or well-known, trusted business. They then use threats to pressure or scare you into giving them your money or personal information.
The ACCC’s Scamwatch received almost 33,000 reports of these scams in 2017. Over $4.7 million was reported lost and more than 2800 people gave their personal information to these scammers.
When scammers impersonate government officials, they may say that you owe a tax debt or there are problems with your government benefits, immigration forms or visa status and that you must pay the debt or other fees to fix the issues or you’ll be arrested or deported.
Scammers also pretend to be from trusted organisations like Telstra, Australia Post or the police. They may ask for remote access to your computer to fix a problem or track down hackers or they may email you fake bills or fines, then threaten to cancel your service or charge you fees if you don’t do what they ask.
Scams Awareness Week is an initiative of the Scams Awareness Network, a group of Australian and New Zealand government agencies with responsibility for consumer protection and policing in scams, cyber safety and fraud. Northern Territory Consumer Affairs  is a proud member of this network.
Network members want to raise awareness about these scams as the scammers and their threats can seem genuine and frightening. They make you feel as if you’ve done something wrong or that there’s some urgency and you must act immediately or suffer the consequences.
If anyone receives an unexpected and threatening call or email that seems to be from a government agency or trusted business, they are urged to follow these tips to ‘Stop and check: is this for real?’
  • Always ask yourself whether the person or business that’s contacted you out of the blue is who they say they are.
  • Verify the identity of the contact through an independent source, such as a phone book or online search, then get in touch with them to ask if they contacted you. Don’t use the contact details provided by the caller or in the message sent to you.
  • Never send money, give your banking or credit card details or other personal information to anyone you don’t know or trust, and never by email or over the phone.
  • Know that a government agency or trusted business will never ask you to pay them with gift or store cards, iTunes cards, wire transfers or bitcoin.
  • Never give anyone remote access to your computer if they’ve contacted you out of the blue – whether through a phone call, pop up window or email.
For more information about these scams, where to get help or to report a scam, visit the Scamwatch website here
March 20
Cyclone repairs under a tenancy agreement

​Are you a tenant in a cyclone damaged property?

Under the Residential Tenancies Act, as a tenant you must advise the landlord / agent in writing of any damage to the premises or ancillary property.
The landlord is responsible for ensuring repairs are carried out or arrangements have been made for repairs to be carried out within seven business days.
Emergency repairs such as a dangerous electrical fault, impact damage, serious roof leak, failure or breakdown of gas, water or electricity supply, or damage that makes the property unsafe or insecure should be addressed or arrangements made for repairs to be carried out within five business days.
If your landlord / agent has not taken steps to address property damage within these time frames, please contact our office for further information in relation to your options. 
If the property is uninhabitable, a tenant or landlord may terminate the tenancy in writing with two days’ notice.
We understand a number of homes are still without power and water due to Cyclone Marcus. As this is outside the landlord’s control, we ask that you remain patient during this time while Power Water / Jacana undertake repairs.
Tenants and landlords are encouraged to call NT Consumer Affairs on 1800 019 319 regarding any concerns they may have in relation to their rental property and repairs.  
November 08
So called healer Colin Thompson permanently banned
A former Howard Springs man who claimed to cure a range of medical illnesses and addictions through mind communication and supernatural healing has been banned permanently from conducting his business in the Northern Territory. See here
November 03
Commissioner questions fuel pricing practices

NT Commissioner of Consumer Affairs, Gary Clements says “the fuel pricing practices of the major fuel retailers over the past weeks raises concerns about why such increases have occurred and it really needs some explanation”.

More information here.
November 03
Consumer power needed to bring fuel prices down
NT Commissioner of Consumer Affairs, Gary Clements says “the MyFuel NT web app provides Northern Territory consumers with real time fuel prices but it MUST HAVE CONSUMER SUPPORT to have any effect on pricing.”
More information Here
November 01
Find The Cheapest Fuel

​MyFuel NT the new online fuel price tool is here. 

Visit to find the cheapest fuel near you.
And watch our new TV ad here:
September 21
Buying Event Tickets?

​If you’re buying tickets from an online ticket reseller for events you should watch this video produced by Consumer Protection WA:

September 18
Scam Warning - Ransomware

Ransomware is malicious software (malware) that makes your computer unusable unless you pay a fee.  Stay Smart Online is warning that there is a new email ransomware scam campaign underway using two different methods.
1) The first method is sending a fake email from eBay with a common subject line “Your invoice for eBay purchase (098871971234567#)”.  By clicking on the “PAY NOW” link it will trigger the ransomware to download onto your computer.  Each email holds a different invoice number and is almost identical to a genuine eBay email.
2) The second method is an email with the subject “Voice Message from 017234512978 – name unavailable”.  By clicking on the “Click to listen Voice Message” link it will trigger the ransomware to download onto your computer.
If you receive these emails DELETE THEM IMMEDIATELY.
If you have already been infected, NEVER PAY THE RANSOM.  Restore your files from your recovery system or take it to a professional. If you have already provided credit card or account details contact your financial institution immediately.
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