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Department of the Attorney-General and Justice - NT Consumer Affairs > News and Events
August 11
With the weather warming up - don't lose your cool!

If you are having a problem with goods or services you have purchased, the first thing to remember is to stay calm. It can be stressful and inconvenient when things are not working out how you want. We have all experienced this at times. By remaining calm you may avoid further delays in getting a resolution if you treat the people or the business you are dealing with in a respectful manner.
Communicating the issues you are having is the first step in seeking help. We all have family and friends who work in businesses in the NT, and it is a good reminder to treat people how you would like to be treated. If you are feeling upset, maybe put something in writing (a letter or email), and stick to the facts.
If you don’t understand your rights call NT Consumer Affairs for help on 1800 019 319.
July 27
The gift that stops giving

Gift cards are a common gift but can leave you empty handed if not used before the expiry date.

Gift cards from larger companies generally expire after 12 months but it pays to check if you are buying from a small business as they often have shorter timeframes on their gift cards such as 3 or 6 months.
Before you are tempted to use the convenient option of giving gift cards make sure you understand the Terms and Conditions.
You can call Consumer Affairs on 1800 019 319 if you need more information.
July 20
Receipts - What are they good for?

​If you have a problem with the goods that you have purchased a retailer has the right to request a proof of purchase. 

Did you know if your receipt has faded beyond recognition or you have lost your receipt there are other types of proof of purchase that can be used such as a credit card or debit card statement, lay-by agreement or confirmation of a receipt number? A retailer is not required to provide a receipt for goods under $75 but most do, you can request a receipt if this is the case.  A great way to store receipts is in the ShopNT app, it is available for apple and android devices.

As always contact NT Consumer Affairs for good advice 1800 019 319.

July 18
Uh! Oh! I bought a lemon

​Most people do not realise that when buying a used car from a private seller there are no protections under the Consumer Affairs and Fair Trading Act or the Australian Consumer Law.  Before you hand over any cash make sure you do your homework on the car. 

Useful tips are to have a professional inspection and check the PPSR (Personal Property Securities Register) to make sure it is not stolen and that there is no money owing to banks or finance companies.  

Call the PPSR on 1300 0007 777 or do your own search on

July 14
The Low down on Extended Warranties

All goods that you purchase from a business come with some form of warranty or guarantee, however with your purchase the retailer may try to sell you an extended warranty.  Before you fork out the extra cash on an extended warranty, remember you already have rights under consumer guarantees if something goes wrong.  Don’t be pressured into purchasing the extended warranty and take the time to read the terms and conditions to see what you are really getting for your money. Ask yourself if the extended warranty will really give you any extra protection.  Always check out your manufacturer’s warranty and consumer guarantees in the first instance.

July 11
Do you want fries with that?

When buying goods these days, the sales people will often try and sell you extras on top of the product you actually want. All those extras eventually add up to big dollars.  A good example is when buying a new car, where some extras you may come across are paint protection, fabric protection and rust proofing.  Other extras could be a tow ball or window tinting.  Before you sign up for the ALL of the extras, ask yourself is it necessary, what is it going to cost me and can I really afford it?  Don’t get pressured into purchasing items in a rush – take your time and make the right decision.
For good advice call 1800 019 319 for more information.
July 06
Full range of Indigenous Consumer Education videos released


NT Consumer Affairs has released our full range of Indigenous Consumer Education videos on our YouTube channel. These videos were made with the help of the Arnhem Land Progress Aboriginal Corporation (ALPA) and are recorded in both English and Yolngu Matha.
Scammers and dodgy operators often take advantage of indigenous people with misleading high pressure sales tactics.  Have a look at our videos for information about consumer issues such as warranties, what to look for when buying cars and protecting your family money by being careful with you Pin number and making sure you check what contract you are signing.
You can also ring NT Consumer Affairs on 1800 019 319 if you need any help.

July 04
Thinking of purchasing tickets online?

​Some business and companies will use word placement and pay extra on search sites such as Google to make sure that they are at the top of the list when people are searching for tickets.  Consumers are being tricked into paying higher prices than what the tickets are worth, and the tickets are not always as described. 

NT Consumer Affairs is reminding consumers not to get caught in their web and to shop around.    Look for local companies selling tickets and compare prices before you commit to an online purchase.

If you are in dispute with an online business over a purchase, and you paid by credit card you may be able to apply to your bank for a charge back within a certain period of time. Or if you paid by Paypal you can contact Paypal who may assist with a payment dispute. If you need further advice contact our call centre on 1800 019 319 or by email to

June 01
Considering purchasing a Solar System?

With the dry season here and plenty of sunshine many Northern Territory property owners are considering purchasing solar panels, to generate clean power and help reduce energy bills.

To make the best choice, you need to understand what you are signing up to. Carefully research the products and suppliers before signing a contract.
Some systems can be expensive and any problems with installation or repairs can add significant extra cost. 
Have a look at the Consumer Guide to Buying Household Solar Panels on the Clean Energy Council website for some useful tips.
If you have a problem with your solar panels or the installation contact NT Consumer Affairs for some good advice on 1800 019 319.

May 17
NT Consumer Affairs in Alice Springs now has a new location
If you would like to visit the NT Consumer Affairs office in Alice Springs in person, the new location of our office is:
Ground floor, Green Well Building, 50 Bath Street, Alice Springs NT 0870

PO Box 1745, Alice Springs NT 0871
Telephone: 1800 019 319
Fax number: (08) 8951 8533
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