Skip Ribbon Commands
Skip to main content
News and Events
Department of the Attorney-General and Justice - NT Consumer Affairs > News and Events

 Content Editor ‭[2]‬


 Content Editor ‭[1]‬

March 20
Cyclone repairs under a tenancy agreement

​Are you a tenant in a cyclone damaged property?

Under the Residential Tenancies Act, as a tenant you must advise the landlord / agent in writing of any damage to the premises or ancillary property.
The landlord is responsible for ensuring repairs are carried out or arrangements have been made for repairs to be carried out within seven business days.
Emergency repairs such as a dangerous electrical fault, impact damage, serious roof leak, failure or breakdown of gas, water or electricity supply, or damage that makes the property unsafe or insecure should be addressed or arrangements made for repairs to be carried out within five business days.
If your landlord / agent has not taken steps to address property damage within these time frames, please contact our office for further information in relation to your options. 
If the property is uninhabitable, a tenant or landlord may terminate the tenancy in writing with two days’ notice.
We understand a number of homes are still without power and water due to Cyclone Marcus. As this is outside the landlord’s control, we ask that you remain patient during this time while Power Water / Jacana undertake repairs.
Tenants and landlords are encouraged to call NT Consumer Affairs on 1800 019 319 regarding any concerns they may have in relation to their rental property and repairs.  
November 08
So called healer Colin Thompson permanently banned
A former Howard Springs man who claimed to cure a range of medical illnesses and addictions through mind communication and supernatural healing has been banned permanently from conducting his business in the Northern Territory. See here
November 03
Commissioner questions fuel pricing practices

NT Commissioner of Consumer Affairs, Gary Clements says “the fuel pricing practices of the major fuel retailers over the past weeks raises concerns about why such increases have occurred and it really needs some explanation”.

More information here.
November 03
Consumer power needed to bring fuel prices down
NT Commissioner of Consumer Affairs, Gary Clements says “the MyFuel NT web app provides Northern Territory consumers with real time fuel prices but it MUST HAVE CONSUMER SUPPORT to have any effect on pricing.”
More information Here
November 01
Find The Cheapest Fuel

​MyFuel NT the new online fuel price tool is here. 

Visit to find the cheapest fuel near you.
And watch our new TV ad here:
September 21
Buying Event Tickets?

​If you’re buying tickets from an online ticket reseller for events you should watch this video produced by Consumer Protection WA:

September 18
Scam Warning - Ransomware

Ransomware is malicious software (malware) that makes your computer unusable unless you pay a fee.  Stay Smart Online is warning that there is a new email ransomware scam campaign underway using two different methods.
1) The first method is sending a fake email from eBay with a common subject line “Your invoice for eBay purchase (098871971234567#)”.  By clicking on the “PAY NOW” link it will trigger the ransomware to download onto your computer.  Each email holds a different invoice number and is almost identical to a genuine eBay email.
2) The second method is an email with the subject “Voice Message from 017234512978 – name unavailable”.  By clicking on the “Click to listen Voice Message” link it will trigger the ransomware to download onto your computer.
If you receive these emails DELETE THEM IMMEDIATELY.
If you have already been infected, NEVER PAY THE RANSOM.  Restore your files from your recovery system or take it to a professional. If you have already provided credit card or account details contact your financial institution immediately.
September 01
Ban on excessive surcharges when using EFTPOS

​From 1 September 2017 all business are banned from overcharging customers for using an EFTPOS (debit and prepaid), MasterCard (credit, debit and prepaid), Visa (credit, debit and prepaid) and American Express cards issued by Australian banks. 


Businesses can now only surcharge what it actually costs them to process card payments, including bank fees and terminal costs.  This means they can only pass on external costs charged to them by their financial provider and can not include any internal costs. Guides for both consumers and business can be found here: 


The Australian Competition and Consumer Commission (ACCC) will be enforcing this to ensure businesses are complying with the law. If you know anyone who has a business share this information with them to ensure they keep up to date with the changes.

August 29
ACCC takes Viagogo to court
The ACCC has instituted proceedings against ticket reseller Viagogo.
It is alleged that they failed to disclose significant fees in the upfront ticket pricing, including a 27.6% booking and handling fee, between
1 May 2017 – 26 June 2017.   It is also alleged that they misled consumers by making representations that tickets were likely to run out soon without disclosing that this was on their website only. 
NT Consumer Affairs Commissioner, Gary Clements, urges everyone to take care when booking online or purchasing tickets from resellers; make sure you read the fine print and ensure that you know what you are paying for.

August 11
With the weather warming up - don't lose your cool!

If you are having a problem with goods or services you have purchased, the first thing to remember is to stay calm. It can be stressful and inconvenient when things are not working out how you want. We have all experienced this at times. By remaining calm you may avoid further delays in getting a resolution if you treat the people or the business you are dealing with in a respectful manner.
Communicating the issues you are having is the first step in seeking help. We all have family and friends who work in businesses in the NT, and it is a good reminder to treat people how you would like to be treated. If you are feeling upset, maybe put something in writing (a letter or email), and stick to the facts.
If you don’t understand your rights call NT Consumer Affairs for help on 1800 019 319.
1 - 10Next