Skip Ribbon Commands
Skip to main content
News and Events
Department of the Attorney-General and Justice - NT Consumer Affairs > News and Events

 Posts ‭[3]‬


 Posts ‭[2]‬

December 07
Consumers Win Through Cooperation

Collectively Australia's consumer protection agencies saw more than $20 million in compensation and penalties paid in 2015-16.

The Australian Consumer Law (ACL) Interim Progress Report released today by Consumer Affairs Australia and New Zealand (CAANZ) outlines the important work carried out by the national agencies in providing education and enforcement of the ACL. Simon Cohen, the Chair of CAANZ said “the report highlights the great results that can be achieved by cooperation of the agencies across the country”.

To view the report, please click on the link.

December 02
Consumers with Disability Education Campaign
To mark the International Day of People with Disability on 3 December, consumer protection agencies have today launched a campaign to educate and empower consumers with disability when they buy goods and services under the new National Disability Insurance Scheme (NDIS).
Australian Consumer Law (ACL) regulators have produced a series of guides, fact sheets and videos to inform consumers with disability about their rights under the ACL.
More Information here
October 24

With the summer music festival season fast approaching, consumer protections agencies are promoting some helpful advice for consumers to avoid joining those left out of pocket by the cancellation of over 45 music festivals across Australia since 2010.

Regulators cannot prevent music festival cancellations or line-up changes, and a certain amount of risk applies when you buy a ticket.  However, you may be able to reduce the risk to you by doing a bit of research and planning ahead.
Our top tips

1. Do your research – know your rights.Do your research – know your rights.

2. Buy from a reputable ticket seller – read reviews online and talk to your friends and family.

3. Read the terms and conditions before you purchase tickets to see what you are entitled to.Read the terms and conditions before you purchase tickets to see what you are entitled to.

4. Buy tickets online through a secure website (look for the https:)

5. Like any purchase, keep all related documentation and receipts.Like any purchase, keep all related documentation and receipts.

6. NT consumers often purchase flights and accommodation to attend concerts and music festivals; consider  purchasing travel insurance and ensure you read the terms and conditions to make certain it allows for cancellations.

Under Australian Consumer Law, a business cannot accept payment and then fail to deliver what was promised.  If a festival is cancelled, ticket holders may be entitled to a full refund from the company that sold them the ticket.  Smart strategies include choosing to buy from only reputable ticket sellers, and reading in full the terms and conditions outlined by the seller.
Ticket holders should prepare for the unexpected and retain all receipts and relevant information in case a dispute arises and proof of purchase is required at a later date.
Credit card users may have the potential to seek a chargeback from their bank if unsuccessful in obtaining a refund from the ticket seller, while PayPal users are able to seek advice from the PayPal Resolution Centre.
While significant format changes to an advertised program may result in a refund, simply changing your plans and deciding to no longer attend a music festival does not. 
Unfortunately things do go wrong from time to time, but with a bit of preparation ahead of time the level of consumer dissatisfaction can be reduced and a resolution found.
October 17
Interim Report for the ACL Review

Have Your Say!

​The Interim Report for the Australian Consumer Law (ACL) Review has been released on the ACL website and can be found here

There are a number of key areas that the Interim Report focuses on.  These are issues that have been raised by stakeholders and identify potential options for reform.  You can provide your feedback by making either a formal submission or by providing feedback by 9 December 2016. 

More information on the ACL Review can be found here.

October 11
Stay Smart Online Week 10-14 October

​This year’s theme is “cyber safety from the lounge room to the board room” focusing on how individuals' online behaviours in their personal life can impact their workplace, and how organisations can engage with their employees on online security awareness. 

Mr Dan Tehan, the Minister Assisting the Prime Minister for Cyber Security launched this years’ Stay Smart Online Week.  Mr Tehan stated that cybercrime costs Australians more than $1 billion a year.  “There have been more than 74,000 cybercrimes reported to ACORN since November 2014, with online scams and fraud accounting for 42 per cent” Mr Tehan said.  It is important that everyone is aware of their online safety. 
As part of the launch two guides have been released for individuals and businesses with handy tips about staying safe online.
The guides can be downloaded here:
My Guide, provides tips and techniques to stay safe online
Small Business Guide, is a short guide to help you take steps to protect your business.
June 16

​The NT Consumer Affairs Commissioner, Gary Clements is warning Territorians to be on the lookout for travelling conmen reportedly selling ‘Commercial’ brand home theatre systems from a black 2014 Nissan Pathfinder SUV, Queensland registration number 352 VGB.


For further information click here 

May 06
Training Providers and Marketers on Notice

Australian Consumer Law regulators including Northern Territory Consumer Affairs have put the training industry on notice after a two year national compliance and education project targeting misleading, deceptive and unconscionable conduct by training providers and marketers revealed a number of unethical business practices.

For more information click here

April 05
Public warning about Matthew Eccles trading as Projection Plus

The Commissioner of Consumer Affairs, Gary Clements has issued a public warning to consumers and businesses not to deal with Matthew James Eccles known as Matt James trading as Projection Plus. See here

April 01
The Australian Consumer Law Review; how to have your say
Consumer Affairs officials through Consumer Affairs Australia and New Zealand are undertaking a review of the Australian Consumer Law throughout 2016 to assess whether the law is working effectively and what could be improved.
The Australian Consumer Law Review will:

              look at whether the law is operating as intended and addresses the risk of consumer detriment without imposing unnecessary red tape

              consider the ‘single law, multiple regulator’ model (the joint enforcement arrangements between the Commonwealth, state and territory consumer protection agencies); and

              examine whether the national consumer policy framework is sufficiently flexible to address new and emerging issues.

The Australian Consumer Law will also include:

              the second Australian Consumer Survey of consumer and business awareness of, and experience with, the Australian Consumer Law
              an analysis of consumer laws in other countries; and
              an independent assessment of the ‘multiple regulator’ model.
The Australian Consumer Law review will involve broad stakeholder consultation with consumers, businesses, advocacy groups, lawyers and other interested stakeholders.
Today an Issues Paper for the Australian Consumer Law Review was released for public consultation over the next eight weeks, with submissions closing on Friday 27 May 2016.
You are encouraged to have your say on how the Australian Consumer Law is working and what could be improved.
The Issues Paper is available on and stakeholders can have their say by making a formal submission to the Issues Paper or by leaving a comment on the website.
Feedback on the Issues Paper will inform the development of an interim report that will be released for consultation in the second half of 2016.
January 06
Retailer Dick Smith in Receivership

Dick Smith Holdings Ltd (DSH) was placed in receivership on 5 January 2016.

Comprehensive consumer guidance has been developed by ASIC and ACCC and published on the ASIC website here.

The information provided will assist consumers as it covers all aspects of likely enquiry including how to register as an unsecured creditor.