The lease (residential tenancy agreement) outlines the landlord's general responsibilities about repairs. The landlord must make sure that the place offered for rent is reasonably clean and fit to live in at the start of the tenancy. The landlord must also maintain the place in a reasonable state of repair. The Residential Tenancies Act distinguishes between urgent and non-urgent repairs. Both are the landlord’s responsibility except where you have caused the damage.

How to get a repair organised by the real estate agent

  • Speak to the landlord/real estate agent and explain the problem. Keep a record of these conversations (date and time).
  • If nothing is done, write a letter to the agent outlining the problem and what was agreed to previously. Give the agent a reasonable amount of time to have the work carried out and advise them that you will take the matter to the Northern Territory Civil and Administrative Tribunal (NTCAT) if the repairs are not carried out or a reasonable ; date given for them to be carried out.
  • NTCAT can order the landlord to carry out the work.

Do not stop paying the rent during this time, otherwise you could be evicted.