Landlords and agents are required to pay any unclaimed residential tenancy bond monies into the Tenancy Trust Account administered by Consumer Affairs if the tenant does not claim the monies within six months of the end of the lease. As part of this process landlords and agents provide Consumer Affairs with the following information: your name, the address of the tenancy and the amount of bond amount.
This information and any information provided by you in making a claim, will be used only for the purpose for which it was provided, and will not be disclosed without your consent, except where authorised or required by law.
For more information on the how to make a claim, refer to the Fact Sheet pdf
To make a claim, use the Claim Form pdf
For further information or advice, contact Consumer Affairs on 1800 019 319 or email