Where disputes arise in the relationship between traders and consumers, Fair Trading officers can often assist in resolving the dispute by providing a conciliation service.
The Fact Sheets, Forms and letters below provide some important advice on resolving disputes and samples for you to use.
If after reviewing the information you wish to proceed to make a formal complaint to Consumer Affairs click on the 'Consumer Conciliation Request' below.
Please read carefully the information provided on the form before completing the form as it may determine whether Consumer Affairs is able to assist.
Other Avenues for Complaints
Some specific consumer issues are the responsibility of a particular agency. NT Consumer Affairs will be able to refer your enquiry to these agencies if it is clear that your enquiry is a matter for them.
National consumer protection agencies:
Australian Competition and Consumer Commission (ACCC)
The ACCC has national responsibilities for competition, fair trading and consumer protection. The ACCC can provide information about your consumer rights and can investigate complaints about breaches of these rights. Ph: 1300 302 502 or www.accc.gov.au
Australian Securities and Investments Commission (ASIC)
ASIC deals with complaints relating to a financial product or service, such as banking, investment, credit or insurance. 1300 300 630 or www.asic.gov.au
These organisations can also help you resolve a dispute:
Airline Customer Advocate
(03) 8668 1442
Financial services - banking, credit and insurance
Your lender is likely to be a member of either:
If your lender is a member, you can get free and independent help to resolve your dispute.
Health & Community Services Complaints Commission
08 8999 1969 www.hcscc.nt.gov.au
Internet and telecommunications
Telecommunications Industry Ombudsman
1800 062 058 www.tio.com.au
Office of the Australian Information Commissioner
1300 363 992 www.oaic.gov.au
Property Agents Licensing
Licensing, Regulation & Alcohol Strategy
08 8999 1800 www.dob.nt.gov.au