Your business will be, at one time or another, in the position of dealing with a customer who is unhappy about the goods or services provided. Whether the complaint is justified or not, your response to it can have a big impact on your business.

A complaint provides your business with an opportunity to improve your services.

If a consumer seeks the assistance of Consumer Affairs in resolving a complaint, we will provide advice and if required attempt to conciliate a dispute to obtain a fair outcome in relation to the provisions of the Consumer Affairs and Fair Trading Act

The following fact sheet may provide you with some assistance when handling a dispute.

• Handling Customer Complaints

The following Fact Sheet and Complaint Form are made available to consumers.

• Consumer Complaints and Disputes
• Consumer Affairs Complaint Form - pdf | word